Creating a safe space for employees to share their honest feedback

The challenge

A growing West Coast technology startup with geographically distributed employees recognized a critical need: a way to periodically connect with staff, assess workplace sentiment, and respond quickly to employee concerns — while maintaining the open, inclusive, and diverse culture the company had built.

Traditional HR surveys felt formal and infrequent. The leadership team needed something faster, more honest, and actionable.

The GroupSolver approach

GroupSolver administered anonymous pulse check surveys on a recurring basis, each lasting approximately one week.

Each survey combined:

• Close-ended rating questions to track quantitative metrics over time (satisfaction, retention intent, product excitement)
• Open-ended AI questions to capture the honest, unfiltered voice of employees on culture, concerns, and ideas

Results populated a real-time interactive dashboard — shared openly with the entire company, not just leadership. This transparency was intentional: it signaled that the feedback loop was genuine, not performative.

Survey topics included satisfaction with company direction, cultural concerns, inclusion, and day-to-day experience. Data collection completed within a few days per cycle.

The results

The approach created measurable cultural impact:

• Quick turnaround — data collected and analyzed within days of launching each survey
• Honest feedback — anonymity removed the fear of consequences that often silences real concerns
• Visible trends — recurring surveys enabled management to track sentiment over time and respond to changes quickly
• Employees felt heard — open sharing of results built trust between leadership and staff

The pulse check model became a core part of how the company managed culture at scale — demonstrating that GroupSolver’s platform works just as well for internal research as it does for consumer insights.